Phone Support
Call us for immediate assistance from our Malaysia-based team.
Available 9AM – 10PM MYT · 7 days a week
Whether you’re configuring your first outlet or scaling nationwide, the FZX POS team is ready to help every shift run smoother.
Contact options
Our specialists are all hands-on product people. No scripted agents—just humans who know the realities of running F&B in Malaysia.
Call us for immediate assistance from our Malaysia-based team.
Available 9AM – 10PM MYT · 7 days a week
Drop us the context and we’ll respond within 2 hours on business days.
Replies routed straight to our technical specialists
Fastest path to product experts for urgent operational questions.
Live response during peak service hours
Tell us about your outlet(s) and the support you need. We’ll get back to you within the next business window.
Headquarters
Our product, operations, and customer teams sit under one roof so every request feeds directly into the roadmap.
FZEX POS Sdn. Bhd.
3215, Lorong Serai Wangi 9/11
Taman Serai Wangi
09400 Padang Serai, Kedah
Nationwide coverage
We routinely service outlets in shopping malls, corporate towers, industrial parks, and lifestyle districts nationwide.
The customer team is online 9AM to 10PM MYT daily. Emergency engineers remain on-call 24/7 for critical incidents.
During business hours we aim for under 2 hours. WhatsApp replies are typically even faster when you need real-time help.
Yes. We can schedule on-site visits for Klang Valley, Penang, Johor, and other major cities. Premium plans include this at no additional cost.
Absolutely. Every roll-out includes remote or on-site training sessions, plus refresher videos your staff can revisit anytime.